Conditions d'utilisation
Agreement
By purchasing an item from Shenoblesse the buyer agrees to the shop policies.
Refunds and Exchanges
Due to the delicate nature of each piece, we are unable to accept refunds. We ensure that all items listed are described as accurately as possible. Please ensure you read the listing properly, noting dimensions and colors. Do not hesitate to contact us if you require additional details on a products and services.
Production Timeframe
All items are made from scratch and made to order so please allow 1-2 weeks for the production of your order. If your wedding is fast approaching, please contact us as we can expedite production for you.
Shipping Timeframes
We are based in Sydney, Australia, and ship worldwide through Australia Post. Please make sure your address is correct as we do not send products twice.
We offer three shipping methods without and with tracking number for domestic and international orders. For international orders, standard shippings don't have a tracking number.
Australia:
Standard shipping > 2-8 business days
Express shipping > 1-2 business days
USA, Canada, Asia, Pacific Islands:
Standard shipping > generally 3 weeks but can take up to 6 weeks
Expedited shipping > 10 business days
Express shipping > 4-6 business days
New Zealand:
Standard shipping > 10-15 business days
Expedited shipping > 6 business days
Express shipping > 2-4 business days
Europe and Rest of the World:
Standard shipping > generally 3 weeks but can take up to 6 weeks
Expedited shipping > 10-15 business days
Express shipping > 4-6 business days
Packaging
For international orders: orders sent using expedited and express shipping will come in a keepsake box. Orders sent with standard shipping will be safely wrapped and protected by a padded envelope.
All domestic orders will be sent in a keepsake box.
Additional information
Great care is taken to ensure your product will arrive to you in a timely manner and in great condition. We cannot be held responsible for any lost or damages caused during the shipment.
SheNoblesse is not responsible if the purchaser did not receive their item in time for their wedding or needed by date as long as the production and shipping timeframe were respected by SheNoblesse. It is the buyer's responsibility to read the production and shipping timeframes upon ordering.
Copyright note
© All Content including Photography, Design and Ideas are Copyright of Shenoblesse and Wyvine Gilsoul.