POLICY

Agreement

By purchasing an item from Shenoblesse the buyer agrees to the shop policies. 

Refunds and Exchanges

Due to the delicate nature of each piece, we are unable to accept refunds. We ensure that all items listed are described as accurately as possible. Please ensure you read the listing properly, noting dimensions and colors. Do not hesitate to contact us if you require additional details on a products and services. 

Production Timeframe

All items are made from scratch and made to order so please allow 1-2 weeks for the production of your order. If your wedding is fast approaching, please contact us as we can expedite production for you. 

Shipping Timeframes and Costs

We ship worldwide and all parcels are shipped via a registered and trackable service.

      Domestic within Australia: 

                      Standard shipping: 2-8 business days

                      Express shipping: 1-2 business days

     Rest of the World:

                      Standard shipping: 2-3 weeks

                      Express shipping: 4-6 business days

Additional information

Great care is taken to ensure your product will arrive to you in a timely manner and in great condition. We cannot be held responsible for any lost or damages caused during the shipment. 

Shenoblesse is not responsible if the purchaser did not receive their item in time for their wedding or needed by date. It is the buyer's responsibility to read the production and shipping timeframes upon ordering and to be aware of any delay custom clearance may take when an item arrives in the destination country. 

Copyright note

© All Content including Photography, Design and Ideas are Copyright of Shenoblesse and Wyvine Gilsoul.