POLICY

HOLIDAY SHIPPING TIME

WE WILL CLOSE FOR 2 WEEKS FOT EH CHRISTMAS HOLIDAYS

ALL ORDERS PLACED AFTER DECEMBER 20TH WILL BE SHIPPED AFTER JANUARY 7TH.

Agreement

By purchasing an item from Shenoblesse the buyer agrees to the shop policies. 

 

Refunds and Exchanges

Due to the delicate nature of each piece, we are unable to accept refunds. We ensure that all items listed are described as accurately as possible. Please ensure you read the listing properly, noting dimensions and colors. Do not hesitate to contact us if you require additional details on a products and services.

 

Production Timeframe

All items are made from scratch and made to order so please allow 1-2 weeks for the production of your order. If your wedding is fast approaching, please contact us as we can expedite production for you. 

 

Shipping Timeframes

We are based in Sydney, Australia, and ship worldwide through Australia Post. Please make sure your address is correct as we do not send products twice.

We offer three shipping methods without and with tracking number for domestic and international orders. For international orders, standard shippings don't have a tracking number.

      Australia: 

                      Standard shipping > 2-8 business days

                      Express shipping > 1-2 business days

     USA, Canada, Asia, Pacific Islands:

                      Standard shipping > generally 3 weeks but can take up to 6 weeks

                      Expedited shipping > 10 business days

                      Express shipping > 4-6 business days

     New Zealand:

                      Standard shipping > 10-15 business days

                      Expedited shipping > 6 business days

                      Express shipping > 2-4 business days

     Europe and Rest of the World:

                      Standard shipping > generally 3 weeks but can take up to 6 weeks

                      Expedited shipping > 10-15 business days

                      Express shipping > 4-6 business days

 

Packaging

For international orders: orders sent using expedited and express shipping will come in a keepsake box. Orders sent with standard shipping will be safely wrapped and protected by a padded envelope. 

All domestic orders will be sent in a keepsake box.

 

Additional information

Great care is taken to ensure your product will arrive to you in a timely manner and in great condition. We cannot be held responsible for any lost or damages caused during the shipment. 

SheNoblesse is not responsible if the purchaser did not receive their item in time for their wedding or needed by date as long as the production and shipping timeframe were respected by SheNoblesse. It is the buyer's responsibility to read the production and shipping timeframes upon ordering.

 

Copyright note

© All Content including Photography, Design and Ideas are Copyright of Shenoblesse and Wyvine Gilsoul.